This Privacy Policy explains how Prevento Ltd (“Prevento Ltd”, “we”, “us”, “our”) collects, uses, shares and protects your personal data when you visit prevento.co.uk, subscribe to our services, or interact with us in any way.
We are committed to safeguarding your privacy. We process your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Prevento Ltd
Registered in England & Wales (Company Number: 16832049)
Registered Address: 15 Montpelier Vale, London, England, SE3 0TA
Prevento Ltd is the Data Controller of your personal data.
Information We Collect
We collect and process the following categories of personal data:
Information You Provide to Us Directly
- Identity and Contact Details: name, email address, telephone number, postal address;
- Account Information: login credentials, subscription details, payment status.
- Communications You Upload: letters, emails, text messages, screenshots, photos of documents, phone numbers, and any metadata contained within them, for analysis.
- Verification Details: any information you choose to display via your unique QR code or reference link.
- Payment Information: card details or Direct Debit details (handled securely by our payment processors; Prevento Ltd does not store full card numbers).
Information Collected Automatically
When you visit our website:
- IP address
- Browser type and version
- Device information
- Cookies and tracking technologies (see section 10)
- Usage data (pages visited, time on site, interactions)
Information from Third Parties
- Payment service providers (confirming payment status)
- Fraud prevention partners (as applicable)
- Public sources (to cross-reference scam patterns)
How We Use Your Personal Data
We use your data for the following purposes:
To Provide Our Anti-Scam Protection Services
- Analysing communications you upload to determine legitimacy
- Issuing your unique QR code, link, and reference number
- Verifying your subscription status for third parties checking your QR code/link
- Sending results, alerts, and advice to you
Account and Subscription Management
- Creating and maintaining your Prevento Ltd account
- Sending subscription confirmations, receipts, renewal notices
- Managing Direct Debit or card payments
- Handling customer support queries
Website Improvement and Security
- Monitoring site performance
- Conducting analytics
- Preventing fraud, abuse, or misuse of the service
Legal and Regulatory Compliance
- Meeting our obligations under UK law
- Responding to lawful requests from authorities
We only process personal data where we have a lawful basis, usually one of the following:
- Contractual necessity (providing the service)
- Legitimate interests (fraud prevention, service improvement)
- Legal obligation
- Consent, where applicable
Sharing Your Information
We may share personal data with:
- Service providers who help operate our services (e.g., payment processors, IT hosting providers)
- Third parties accessing your QR code or verification link, who will only see your subscription/protection status — not your uploaded communications
- Law enforcement, only where required by law
- Professional advisers, such as legal or accounting consultants (where applicable)
How Long We Keep Your Information
We retain personal data only as long as necessary:
- Uploaded communications (letters, texts, screenshots): typically 12 months, unless required longer for security, legal, or fraud-prevention purposes
- Account information: kept for your active subscription and up to 6 years thereafter (for tax and legal compliance)
- QR code/reference verification logs: up to 24 months
If you delete your account, we will delete or anonymise your data unless we must retain it for legal reasons.
Your Rights Under UK Data Protection Law
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing based on legitimate interests
- Data portability
- Withdraw consent (where processing is based on consent)
- Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise these rights, contact us via [email protected]
ICO contact details: ico.org.uk
How We Protect Your Information
We use a combination of physical, technical, and administrative controls, including:
- Encrypted data transmission (HTTPS/TLS)
- Secure UK-based servers or equivalent jurisdictions with adequacy decisions
- Strict access controls and authentication
- Monitoring for suspicious activity
- Secure destruction of data when no longer needed
However, no online service can guarantee full protection from cyber threats. We take reasonable steps to minimise risks.
International Data Transfers
We primarily store and process data in the United Kingdom.
If data is transferred outside the UK, we ensure adequate safeguards such as:
- UK adequacy regulations
- International Data Transfer Agreements (IDTAs)
- Standard Contractual Clauses (SCCs)
Children’s Privacy
Prevento Ltd’s services are not intended for children under 16.
We do not knowingly collect data from minors.
Cookies & Tracking Technologies
Our website uses cookies to:
- Improve user experience
- Remember preferences
- Analyse traffic
- Enhance security
You can manage cookie preferences via your browser, our cookie banner or the link the footer of this website. Please see our Cookies Policy for full details.
Changes to This Privacy Policy
We may update this policy from time to time.
Updates will be posted on this page with a revised “Last Updated” date.
Contact Us
For questions about this Privacy Policy or your data:
Email: [email protected]
Address: 15 Montpelier Vale, London, England, SE3 0TA